Part One Introduction to English Business Letter Writing
Chapter Ⅰ Introduction to English Business Letter Writing
Section 1 The Structure and Layout of English Business Letter
Section 2 The Formats of English Business Letter
Section 3 The Principles of English Business Letter Writing
Section 4 Fax and E-mail
Exercises

Part Two Letters for International Trade
Chapter Ⅱ Establishing Business Relations
Section 1 Establishing Business Relations
Section 2 Status Enquiry （Credit）
Exercises
Chapter Ⅲ Enquiry， Offer， Counter-offer，Acceptance
Section 1 Enquiries
Section 2 Offer
Section 3 Counter-offer
Section 4 Acceptance
Exercises
Chapter Ⅳ Fulfilling Contracts
Section 1 Terms of Payment
Section 2 Shipment
Section 3 Insurance
Exercises
Chapter Ⅴ Complaints and Claims
Section 1 Complaints
Section 2 Claims
Exercises
Part Three Letters for International Finance
Chapter Ⅵ Letters Concerning Payment and Settlement Documents Exercises
Chapter Ⅶ Remittance Exercises
Chapter Ⅷ Documentary Collection Exercises
Chapter Ⅸ The Opening and Advising of L/C
Exercises
Chapter Ⅹ Amendment， Cancellation， Reimbursement and Discrepancy in L/C
Exercises
Chapter Ⅺ Letters in Different Banking Transactions
Exercises
參考答案
Chapter Ⅰ Introduction to English Business Letter Writing
Chapter Ⅱ Establishing Business Relations
Chapter Ⅲ Enquiry， Offer， Counter-offer， Acceptance
Chapter Ⅳ Fulfilling Contracts
Chapter Ⅴ Complaints and Claims
Chapter Ⅵ Letters Concerning Payment and Settlement Documents
Chapter Ⅶ Remittance
Chapter Ⅷ Documentary Collection
Chapter Ⅸ The Opening and Advising of L/C
Chapter Ⅹ Amendment， Cancellation， Reimbursement and Discrepancy in I-/C
Chapter Ⅺ Letters in Different Banking Transactions
參考譯文
Chapter Ⅱ Establishing Business Relations
Chapter Ⅲ Enquiry， Offer， Counter-offer，Acceptance
Chapter Ⅳ Fulfilling Contracts
Chapter Ⅴ Complaints and Claims
Chapter Ⅵ Letters Concerning payment and Settlement Documents
Chapter Ⅶ Remittance
Chapter Ⅷ Documentary Collection
Chapter Ⅸ The Opening and Advising of L/C
Chapter Ⅹ Amendment， Cancellation，Reimbursement and Discrepancy in L/C
Chapter Ⅺ Letters in Different Banking Transactions